PRIVACY POLICY
1. Introduction
At Reno Loves Fozzie (“we”, “us”, or “our”), accessible via renolovesfozzie.com, we are deeply committed to protecting your privacy and upholding the highest standards of data protection. This Privacy Policy has been crafted to explain how we collect, use, share, and protect your personal information when you interact with our website, services, and communications. We are dedicated to safeguarding your data in accordance with applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and the California Consumer Privacy Act of 2018 (“CCPA”).
2. Scope of Policy and Data Controller Role
This Privacy Policy applies to all visitors, users, and others who access renolovesfozzie.com or communicate with us via any means in connection with our services. Reno Loves Fozzie is the “data controller” of your personal information under GDPR. For the purposes of the CCPA, we may act as either a “business” or a “service provider” depending on the context of data processing.
If you have any questions regarding this policy or our data practices, you may contact us at [email protected].
3. Categories of Data Processed
We may collect and process the following categories of personal information:
a. Usage Data
Includes data about your interactions with our website, such as IP address, browser type, geographic location, device information, pages visited, referring/exit pages, and duration of sessions.
b. Account Data
If you create an account or profile on renolovesfozzie.com, we may collect your full name, physical address, email address, phone number, and other identifying information.
c. Profile Data
Includes information such as your preferences, past purchases, browsing behavior, saved items, and any profile details you provide voluntarily.
d. Communication Data
Covers data related to customer support queries, service feedback, contact form submissions, and any communications sent to us by email or through our website.
e. Technical Data
Refers to information such as device identifiers, operating system, software configurations, screen resolution, mobile network data, and system performance metadata.
f. Transaction Data
Includes records of transactions made via renolovesfozzie.com, including products purchased, order history, billing and shipping information, and payment details.
g. Preference Data
We collect data about your marketing and notification preferences, consents, and declared interests in specific products or services.
4. Legal Bases for Processing
Under GDPR, our processing of your personal data is legally based on one or more of the following:
– Consent: Where you have given explicit permission for specific data usage.
– Contractual Necessity: Where processing is required to fulfill a contract with you or to take pre-contractual steps at your request.
– Legitimate Interests: Where processing is necessary for our legitimate business interests, provided such interests are not overridden by your rights and freedoms.
– Legal Obligation: Where processing is necessary to comply with a legal or regulatory obligation.
Under the CCPA, we process personal information as a “business,” and you have the right to know what personal information we collect, use, disclose, or “sell” (as defined under the CCPA).
5. Your Rights
We respect your rights under GDPR and CCPA, which include:
Under GDPR:
– Right of Access: You may request confirmation and a copy of the personal data we hold.
– Right to Rectification: You may request correction of inaccurate or incomplete personal data.
– Right to Erasure: You may request deletion of your personal data, subject to lawful limitations.
– Right to Restriction: You may request limitations on the processing of your data in certain circumstances.
– Right to Data Portability: You may request a copy of your data in a structured, commonly used, machine-readable format.
– Right to Object: You may object to processing based on our legitimate interests or for direct marketing.
Under CCPA:
– Right to Know: You may request information on categories and specific pieces of personal information collected.
– Right to Delete: You may request deletion of personal information collected from you.
– Right to Opt-Out: You may direct us not to “sell” your personal information, if applicable.
– Right to Non-Discrimination: You have the right not to be discriminated against for exercising your rights.
To exercise any of your rights, please email us at [email protected].
6. Security Measures
We implement industry-standard technical and organizational measures to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. These include, but are not limited to:
– Encryption of data in transit and at rest
– Role-based access controls for internal data access
– Secure data backups and business continuity procedures
– Regular staff training and awareness programs regarding data privacy
7. International Transfers
As we operate and rely on suppliers, platforms, and services across global jurisdictions, your personal data may be transferred to, stored in, or processed in countries outside your country of residence, including outside the European Economic Area (EEA). Where such transfers occur, we ensure appropriate safeguards through mechanisms such as European Commission Standard Contractual Clauses or their approved equivalents to ensure a level of data protection equivalent to that mandated by GDPR.
8. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is legally required or permitted. General retention periods are as follows:
– Usage and Technical Data: up to 12 months
– Account and Profile Data: active period of account + up to 5 years
– Transaction Data: up to 7 years for accounting and legal purposes
– Communication Data: up to 2 years post-resolution
– Preference Data: until consent is withdrawn or after 2 years of inactivity
Upon reaching the end of a retention period, data is securely deleted or anonymized.
9. Cookie Policy
Our website uses cookies and other tracking technologies to enhance functionality, analyze performance, and deliver personalized experiences. We categorize cookies as follows:
– Essential Cookies: Required for core website functionality (e.g., login, cart)
– Functional Cookies: Enhance usability, such as remembering preferences
– Analytics Cookies: Collect data to understand site usage and performance
– Performance Cookies: Aid in website optimization, e.g., speed and responsiveness
We do not use cookies to infer sensitive personal characteristics or to make automated decisions about you without your consent.
10. Cookie Management and Compliance with GDPR & CCPA
By accessing renolovesfozzie.com, you will be presented with a clear cookie consent mechanism. You may opt in or out of non-essential cookies at any time via our cookie banner or through the settings available on your browser. Under GDPR, your prior consent is required for all non-essential cookies. Under CCPA, you also have the right to know about and opt out of any sharing (or “sale”) of your personal information collected via cookies.
11. Special Protections for Children
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from individuals in this age group. If you are a parent or guardian and believe we have collected information from your child under 13, please contact us promptly at [email protected], and we will take immediate steps to delete such information.
12. Updates to This Policy
We may revise this Privacy Policy from time to time to reflect changes to our practices or applicable laws. We will notify you of material changes by posting an updated version on renolovesfozzie.com and/or through direct communication when applicable. We encourage you to review this policy periodically so you remain informed of how we protect your information.
13. Contact
If you have any questions about this Privacy Policy, our data practices, or your rights in relation to your personal information, please contact us at:
Email: [email protected]
Website: https://renolovesfozzie.com
We are firmly committed to upholding your privacy and complying with all applicable data protection regulations, including GDPR and CCPA. For any concerns or disputes, please contact our team directly so that we may resolve your issue in an efficient and respectful manner.